Source note · Webex Contact Center digital channel attachment handling
In CCE, a customer attachment over 25 MB is not sent to the agent; Agent Desktop marks it as could-not-be-scanned and dropped, with no download option.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- digital channels via Webex Connect
- Deployment
- on-premises, cloud-hosted-enterprise
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-14
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · 'Anti-Malware Scan for Attachments > Considerations'
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-oversize-not-to-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-oversize-not-to-agent
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-cce-oversize-not-to-agent,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-oversize-not-to-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-oversize-not-to-agent},
note = {Source note webex-cc-digital-attachments-cce-oversize-not-to-agent, checked 2026-10-14}
}