Source note · Webex Connect digital channel flow orchestration
On Contact Center Enterprise, closed tasks remain in the Digital Routing service's memory for only 15 minutes and are not persisted there; the interval is a system setting that administrators cannot modify, and historical task reporting must come from the Route Call Detail and Termination Call Detail database tables instead.
Checked 2026-09-04
This 15-minute interval is a system setting and you cannot modify it.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · Reporting, Digital Routing task-level reporting
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: source note wxcc-cd-cce-closed-tasks-held-15-minutes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-closed-tasks-held-15-minutes
BibTeX
@misc{warmtransfer-claim-wxcc-cd-cce-closed-tasks-held-15-minutes,
title = {Webex Connect digital channel flow orchestration: source note wxcc-cd-cce-closed-tasks-held-15-minutes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-closed-tasks-held-15-minutes},
note = {Source note wxcc-cd-cce-closed-tasks-held-15-minutes, checked 2026-09-04}
}