Claim record · Webex Connect digital channel flow orchestration
On Contact Center Enterprise, the Close Task webhook carries a disposition code describing why the task ended, spanning normal end, transfer, task lifetime exceeded, customer abandoned and a set of specific failure codes, and a Webex Connect flow designer can branch on that code to give different customer messaging.
fact · verified 2026-09-04
Using the disposition code in the Close Task, a flow designer can perform different actions as needed in the Webex Connect flow.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · Disposition codes for digital channel interaction
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: claim wxcc-cd-cce-disposition-codes-drive-flow-branching. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-disposition-codes-drive-flow-branching
BibTeX
@misc{warmtransfer-claim-wxcc-cd-cce-disposition-codes-drive-flow-branching,
title = {Webex Connect digital channel flow orchestration: claim wxcc-cd-cce-disposition-codes-drive-flow-branching},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-disposition-codes-drive-flow-branching},
note = {Claim wxcc-cd-cce-disposition-codes-drive-flow-branching, verified 2026-09-04}
}