Configure Voice Outbound Campaign Modes in Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nqu2kub/Configure-Voice-Outbound-Campaign-Modes-in-Webex-Contact-Center

Published

unknown

Updated

unknown

Accessed

2026-09-15

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Outbound campaigns require both the premium agent licence and a separately purchased Campaign Manager SKU. fact in context
• The one documented way a campaign call reaches a live agent from an IVR campaign is a Goto Entry Point activity into a separate flow associated with an inbound entry point. fact in context
• The documents name 5 dialling modes: preview progressive predictive IVR progressive and IVR predictive. fact in context
• The system does not support auto answer for predictive campaign calls. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 15). Configure Voice Outbound Campaign Modes in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nqu2kub-wxcc-outbound-campaign-modes

BibTeX

@misc{warmtransfer-cisco-help-nqu2kub-wxcc-outbound-campaign-modes,
  title  = {Configure Voice Outbound Campaign Modes in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nqu2kub-wxcc-outbound-campaign-modes},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-15}
}