Source note · Setting up outbound campaigns in Webex Contact Center
Caller ID precedence for campaign calls is, from highest to lowest: SetCallerID in the PreDial event, the CLID on the individual record, then the CLID on the campaign.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- outbound campaigns
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Voice Outbound Campaign Modes in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Post-configuration tasks - Calling Line Identifier precedence
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-clid-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-clid-precedence
BibTeX
@misc{warmtransfer-claim-wxcc-outbound-campaign-setup-clid-precedence,
title = {Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-clid-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-clid-precedence},
note = {Source note wxcc-outbound-campaign-setup-clid-precedence, checked 2026-09-30}
}