Source note · Setting up outbound campaigns in Webex Contact Center
The outdial queue for campaigns is configured in Control Hub with the Outbound Campaign Enabled toggle turned on and the queue routing type set to Longest Available Agent.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Voice Outbound Campaign Modes in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Steps to configure outbound campaign calls - outdial queue
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-outdial-queue-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-outdial-queue-settings
BibTeX
@misc{warmtransfer-claim-wxcc-outbound-campaign-setup-outdial-queue-settings,
title = {Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-outdial-queue-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-outdial-queue-settings},
note = {Source note wxcc-outbound-campaign-setup-outdial-queue-settings, checked 2026-09-30}
}