A variable must have Agent Viewable set to True to be shown on the Agent Desktop.
Checked 2026-09-30
Set Agent Viewable as True for any variable that you want to show on the Agent Desktop.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer variables
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Voice Outbound Campaign Modes in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Steps to configure outbound campaign calls (global variables step)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-agent-viewable-true. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-agent-viewable-true
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-agent-viewable-true,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-agent-viewable-true},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-agent-viewable-true},
note = {Source note wxcc-screen-pop-setup-agent-viewable-true, checked 2026-09-30}
}