Source note · Outbound callback and dialer compliance
In Webex Contact Center predictive outbound campaigns, the number of lines dialed varies through the day to maximise agent efficiency while keeping to the abandon rate configured on the campaign.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- outbound campaigns
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure Voice Outbound Campaign Modes in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Predictive mode section
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-cisco-predictive-abandon. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-cisco-predictive-abandon
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-cisco-predictive-abandon,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-cisco-predictive-abandon},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-cisco-predictive-abandon},
note = {Source note contact-center-callback-compliance-cisco-predictive-abandon, checked 2026-09-25}
}