Outbound campaigns require both the premium agent licence and a separately purchased Campaign Manager SKU.
Checked 2026-09-15
You can configure and use outbound campaigns only if your enterprise has purchased the premium agent license and the Campaign Manager SKU.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- outbound campaigns
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Configure Voice Outbound Campaign Modes in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure Voice Outbound Campaign Modes, Before you begin
Cite this note
APA
WarmTransfer. (2026, September 15). Webex Contact Center preview and progressive outbound campaigns: source note wxcamp-campaign-manager-is-a-separate-sku. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcamp-campaign-manager-is-a-separate-sku
BibTeX
@misc{warmtransfer-claim-wxcamp-campaign-manager-is-a-separate-sku,
title = {Webex Contact Center preview and progressive outbound campaigns: source note wxcamp-campaign-manager-is-a-separate-sku},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcamp-campaign-manager-is-a-separate-sku},
note = {Source note wxcamp-campaign-manager-is-a-separate-sku, checked 2026-09-15}
}