Source note · Setting up outbound campaigns in Webex Contact Center
The only documented hook for treating dialer-abandoned calls in Webex Contact Center is the ABANDONED result on the OutboundCampaignCallResult flow event, so a US-mandated identification and opt-out message would have to be built there; Cisco does not document whether it can start within two seconds.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- compliance
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Configure Voice Outbound Campaign Modes in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Steps to configure outbound campaign calls - flow configuration - events; compare 47 CFR 64.1200(a)(7)(i)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-abandon-msg-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-abandon-msg-inference
BibTeX
@misc{warmtransfer-claim-wxcc-outbound-campaign-setup-abandon-msg-inference,
title = {Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-abandon-msg-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-abandon-msg-inference},
note = {Source note wxcc-outbound-campaign-setup-abandon-msg-inference, checked 2026-09-30}
}