The one documented way a campaign call reaches a live agent from an IVR campaign is a Goto Entry Point activity into a separate flow associated with an inbound entry point.
fact · verified 2026-09-15
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- outbound campaigns
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Configure Voice Outbound Campaign Modes in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure Voice Outbound Campaign Modes, escalating an IVR campaign call
Cite this claim
APA
WarmTransfer. (2026, September 15). Webex Contact Center preview and progressive outbound campaigns: claim wxcamp-escalation-is-a-flow-hop-not-a-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcamp-escalation-is-a-flow-hop-not-a-transfer
BibTeX
@misc{warmtransfer-claim-wxcamp-escalation-is-a-flow-hop-not-a-transfer,
title = {Webex Contact Center preview and progressive outbound campaigns: claim wxcamp-escalation-is-a-flow-hop-not-a-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcamp-escalation-is-a-flow-hop-not-a-transfer},
note = {Claim wxcamp-escalation-is-a-flow-hop-not-a-transfer, verified 2026-09-15}
}