Source note · Setting up outbound campaigns in Webex Contact Center
In progressive and predictive campaigns the agent receives a reservation call showing the campaign ID in the incoming popover, hears a zip tone and receives customer data when live voice connects, and can leave a reservation by going Idle and dropping the call.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Voice Outbound Campaign Modes in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Post-configuration tasks - agent experience
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-reservation-experience. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-reservation-experience
BibTeX
@misc{warmtransfer-claim-wxcc-outbound-campaign-setup-reservation-experience,
title = {Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-reservation-experience},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-reservation-experience},
note = {Source note wxcc-outbound-campaign-setup-reservation-experience, checked 2026-09-30}
}