Source note · Setting up outbound campaigns in Webex Contact Center
Call control activities such as PlayMusic and DisconnectContact can be added to the OutboundCampaignCallResult event according to CPA results such as AMD, ABANDONED and LIVE_VOICE.
Checked 2026-09-30
You can add additional call control activities such as PlayMusic, DisconnectContact, etc. to this event as per the CPA results such as AMD, ABANDONED, and LIVE_VOICE (for IVR based campaign).
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Voice Outbound Campaign Modes in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Steps to configure outbound campaign calls - flow configuration - events
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-cpa-result-activities. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-cpa-result-activities
BibTeX
@misc{warmtransfer-claim-wxcc-outbound-campaign-setup-cpa-result-activities,
title = {Setting up outbound campaigns in Webex Contact Center: source note wxcc-outbound-campaign-setup-cpa-result-activities},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outbound-campaign-setup-cpa-result-activities},
note = {Source note wxcc-outbound-campaign-setup-cpa-result-activities, checked 2026-09-30}
}