Despite its 12.5/12.6 title, Cisco bulletin EOL15696 affects Unified CCX only at release 12.5 for system and licence SKUs, with 12.6 represented by a media kit part number alone, because no Unified CCX 12.6 release exists.
inferred · Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- release train
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5 and 12.6
- Status
- inferred
- Checked
- 2026-09-22
Sources
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses — Cisco Systems · tier 2 current vendor documentation · Product part numbers section, Table 2, CCX rows, read against the Unified CCX support page release list
Cite this note
APA
WarmTransfer. (2026, September 22). End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-uccx-126-media. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-uccx-126-media
BibTeX
@misc{warmtransfer-claim-cisco-on-premises-contact-center-end-of-sale-uccx-126-media,
title = {End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-uccx-126-media},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-uccx-126-media},
note = {Source note cisco-on-premises-contact-center-end-of-sale-uccx-126-media, checked 2026-09-22}
}