Cisco retired the perpetual licensing model for on-premises contact center in 2022 and the 12.5 and 12.6 software versions in 2025 as two separate end-of-sale events with different scopes and different milestone dates.
inferred · Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- licensing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- all versions
- Status
- inferred
- Checked
- 2026-09-22
Sources
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses — Cisco Systems · tier 2 current vendor documentation · Overview section, read against EOL14628 and EOL14626 Table 1
Cite this note
APA
WarmTransfer. (2026, September 22). End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-perp-vs-version. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-perp-vs-version
BibTeX
@misc{warmtransfer-claim-cisco-on-premises-contact-center-end-of-sale-perp-vs-version,
title = {End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-perp-vs-version},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-perp-vs-version},
note = {Source note cisco-on-premises-contact-center-end-of-sale-perp-vs-version, checked 2026-09-22}
}