Flow block in Connect Customer: Transfer to queue

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/transfer-to-queue.html

Published

unknown

Updated

unknown

Accessed

2026-09-07

HTTP status

200

License

Proprietary. (c) Amazon Web Services Inc. AWS Site Terms. No license notice printed in the fetched body.; no-redistribution; short excerpts and locators only

Claims citing this source

• If the destination queue is at capacity the contact takes the At capacity branch of the Transfer to queue block and remains in its current working queue; other failures such as an invalid queue ARN or a queue disabled for routing take the Error branch. fact in context
• The Transfer to queue block page gives conflicting Flow-language mappings, stating in two consecutive bullets that the block used to configure callbacks is represented as CreateCallbackContact and that the block used to configure callbacks is represented as TransferContactToQueue. disputed in context
• Queue-to-queue transfers can be performed at most eleven times for a single interaction because a contact chain is limited to twelve contacts and every transfer adds a new contact to the chain. fact in context
• The Transfer to queue block requires a Set working queue block earlier in the flow, except when it is used in a Customer queue flow or when an outbound campaign points at an inbound flow whose queue is already set by the campaign configuration. fact in context
• Outside a Customer queue flow and outside callback configuration, the Transfer to queue block places the current contact in a queue and ends the current flow. fact in context
• The Transfer to queue block is supported in Inbound flows, Customer queue flows, Transfer to agent flows and Transfer to queue flows, and is not supported in Customer hold, Customer whisper, Outbound whisper, Agent hold or Agent whisper flows. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 7). Flow block in Connect Customer: Transfer to queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-transfer-to-queue-block

BibTeX

@misc{warmtransfer-aws-connect-transfer-to-queue-block,
  title  = {Flow block in Connect Customer: Transfer to queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-transfer-to-queue-block},
  note   = {Amazon Web Services, accessed 2026-09-07}
}