Source note · Amazon Connect contact flows and routing profiles
The Transfer to queue block is supported in Inbound flows, Customer queue flows, Transfer to agent flows and Transfer to queue flows, and is not supported in Customer hold, Customer whisper, Outbound whisper, Agent hold or Agent whisper flows.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · Section Flow types, the Flow type / Supported table
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-transfer-queue-flow-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-transfer-queue-flow-types
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-transfer-queue-flow-types,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-transfer-queue-flow-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-transfer-queue-flow-types},
note = {Source note amazon-connect-flows-transfer-queue-flow-types, checked 2026-09-07}
}