Claim record · Amazon Connect contact flows and routing profiles
The Transfer to queue block requires a Set working queue block earlier in the flow, except when it is used in a Customer queue flow or when an outbound campaign points at an inbound flow whose queue is already set by the campaign configuration.
fact · verified 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · Section Additional configuration tips, second bullet and its two sub-bullets
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-set-working-queue-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-set-working-queue-first
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-set-working-queue-first,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-set-working-queue-first},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-set-working-queue-first},
note = {Claim amazon-connect-flows-set-working-queue-first, verified 2026-09-07}
}