Claim record · Amazon Connect contact flows and routing profiles
Queue-to-queue transfers can be performed at most eleven times for a single interaction because a contact chain is limited to twelve contacts and every transfer adds a new contact to the chain.
fact · verified 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · Section Additional configuration tips, third bullet
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-contact-chain-11-transfers. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-contact-chain-11-transfers
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-contact-chain-11-transfers,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-contact-chain-11-transfers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-contact-chain-11-transfers},
note = {Claim amazon-connect-flows-contact-chain-11-transfers, verified 2026-09-07}
}