Source note · Troubleshooting Amazon Connect flows
The Transfer to queue block routes a contact down At capacity when the destination queue already holds its maximum contacts in queue; when moving a contact between queues, the contact stays in its current working queue.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · How to configure this block > Transfer to queue, outcomes lists; Flow block branches
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect flows: source note amazon-connect-flow-troubleshooting-queue-at-capacity. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flow-troubleshooting-queue-at-capacity
BibTeX
@misc{warmtransfer-claim-amazon-connect-flow-troubleshooting-queue-at-capacity,
title = {Troubleshooting Amazon Connect flows: source note amazon-connect-flow-troubleshooting-queue-at-capacity},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flow-troubleshooting-queue-at-capacity},
note = {Source note amazon-connect-flow-troubleshooting-queue-at-capacity, checked 2026-10-02}
}