Source note · Setting up queued callbacks in Amazon Connect
The Transfer to queue block reference states that the block cannot be used in a callback scenario on the chat channel: the error branch is followed and an error is written to the CloudWatch log.
disputed · Checked 2026-09-30
This block cannot be used in a callback scenario when using the chat channel.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · Description, fourth bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-chat-callback-error. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-chat-callback-error
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-chat-callback-error,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-chat-callback-error},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-chat-callback-error},
note = {Source note amazon-connect-callback-setup-chat-callback-error, checked 2026-09-30}
}