Claim record · Amazon Connect contact flows and routing profiles
If the destination queue is at capacity the contact takes the At capacity branch of the Transfer to queue block and remains in its current working queue; other failures such as an invalid queue ARN or a queue disabled for routing take the Error branch.
fact · verified 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- flow-blocks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · Section Transfer to queue, bullet Contact already in a queue, outcomes list
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-at-capacity-branch. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-at-capacity-branch
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-at-capacity-branch,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-at-capacity-branch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-at-capacity-branch},
note = {Claim amazon-connect-flows-at-capacity-branch, verified 2026-09-07}
}