Source note · Setting up queued callbacks in Amazon Connect
AWS strongly recommends double-checking the value entered in Maximum number of retries, because an accidentally high number such as 20 produces unnecessary work for the agent and too many calls for the customer.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · Transfer to Callback (scheduling callbacks), Tip under Maximum number of retries
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-retries-double-check. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-retries-double-check
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-retries-double-check,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-retries-double-check},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-retries-double-check},
note = {Source note amazon-connect-callback-setup-retries-double-check, checked 2026-09-30}
}