Source note · Amazon Connect contact flows and routing profiles
The Transfer to queue block page gives conflicting Flow-language mappings, stating in two consecutive bullets that the block used to configure callbacks is represented as CreateCallbackContact and that the block used to configure callbacks is represented as TransferContactToQueue.
disputed · Checked 2026-09-07
If the flow block is used to configure callbacks, it is represented as CreateCallbackContact action. If the flow block is used to configure callbacks, it is represented as TransferContactToQueue action.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- flow-language
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- disputed
- Checked
- 2026-09-07
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · Section How to configure this block, second and third bullets
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-callback-action-conflict. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-callback-action-conflict
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-callback-action-conflict,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-callback-action-conflict},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-callback-action-conflict},
note = {Source note amazon-connect-flows-callback-action-conflict, checked 2026-09-07}
}