Source note · Setting up queued callbacks in Amazon Connect
A callback creation flow must be of the default Contact flow (inbound) type and must contain a Transfer to queue block; the callback contact is enqueued only when that block is set on the creation flow.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · Transfer to Callback (scheduling callbacks), Set creation flow
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-creation-flow-reqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-creation-flow-reqs
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-creation-flow-reqs,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-creation-flow-reqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-creation-flow-reqs},
note = {Source note amazon-connect-callback-setup-creation-flow-reqs, checked 2026-09-30}
}