Source note · Setting up queued callbacks in Amazon Connect
Initial delay on the Transfer to queue block's callback tab is the time that must pass between the callback contact being initiated in the flow and the customer being put in queue for the next available agent.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Transfer to queue — Amazon Web Services · tier 2 current vendor documentation · Transfer to Callback (scheduling callbacks), Initial delay
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-initial-delay-meaning. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-initial-delay-meaning
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-initial-delay-meaning,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-initial-delay-meaning},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-initial-delay-meaning},
note = {Source note amazon-connect-callback-setup-initial-delay-meaning, checked 2026-09-30}
}