The Flow Designer virtual agent activities

See also

Sources

1. 1
   Cisco's own worked example for Virtual Agent variable passing sends the caller's phone number, with key ANI and value NewContact.ANI.

   Build and manage flows with Flow Designer · Virtual Agent step 4, Variable Passing, worked example · Checked 2026-09-05
2. 2
   The JSON that reaches Google Dialogflow is parsed by a fulfilment application that Dialogflow reaches through a webhook configured in Dialogflow, which is a second hop outside Webex Contact Center.

   Build and manage flows with Flow Designer · Virtual Agent step 4, Variable Passing · Checked 2026-09-05
3. 3
   Webex Contact Center sends the Virtual Agent key-value parameters to Google Dialogflow as a JSON value in the request.query_param.payload object.

   Build and manage flows with Flow Designer · Virtual Agent step 4, Variable Passing · Checked 2026-09-05
4. 4
   The article announces that both virtual agent activities return a transcript URL and publishes no lifetime, authentication model or hosting location for it.

   Build and manage flows with Flow Designer · Virtual Agent steps 5 and 6; Configure Virtual Agent V2 activity steps 9 and 11 · Checked 2026-09-05
5. 5
   Flow Designer ships 2 virtual agent activities, named Virtual Agent and Virtual Agent V2; the article names no third variant and no digital-channel equivalent.

   Build and manage flows with Flow Designer · Activities in call handling; activity palette grouping; self-loop limit table · Checked 2026-09-05
6. 6
   Cisco states that the Virtual Agent activity is powered by Google Dialogflow and that Dialogflow, not Webex Contact Center, matches the caller's speech to an intent.

   Build and manage flows with Flow Designer · Virtual Agent, introductory paragraph · Checked 2026-09-05
7. 7
   Virtual Agent V2 requires a Google CCAI connector and a CCAI configuration created in Control Hub, so the credential relationship with Google is held by the connector rather than by the flow.

   Build and manage flows with Flow Designer · Configure Virtual Agent V2 activity > Before you begin, second bullet · Checked 2026-09-05
8. 8
   The Virtual Agent V2 procedure documents setting a custom input language by assigning a language code such as fr-CA to the Global_Language variable, and links to the supported voices and languages in Dialogflow ES.disputed

   Build and manage flows with Flow Designer · Configure Virtual Agent V2 activity step 7, Conversational Experience settings · Checked 2026-09-05
9. 9
   The Virtual Agent V2 closing notes state that en-US is currently the only supported language.

   Build and manage flows with Flow Designer · Configure Virtual Agent V2 activity step 11, closing notes · Checked 2026-09-05
10. 10
    Three flow templates drive the Virtual Agent V2 activity against Webex AI Agent Studio agents rather than Google, so the same activity fronts two different AI backends with an identical field set.

    Build and manage flows with Flow Designer · Templates AI Agent Autonomous (Package Tracking), AI Agent Scripted (Package Tracking), AI Agent Scripted (Doctor's Appointment Booking), activity tables · Checked 2026-09-05
11. 11
    Virtual Agent V2 retries invalid or no-input errors an infinite number of times, as one of 5 settings that are fixed internally, do not appear in the interface and cannot be changed.

    Build and manage flows with Flow Designer · Virtual Agent V2 > Default system-level settings, bullet 1 · Checked 2026-09-05
12. 12
    The other 4 settings Virtual Agent V2 fixes internally are barge-in, the DTMF terminator, the DTMF no-input timeout and the DTMF inter-digit timeout.

    Build and manage flows with Flow Designer · Virtual Agent V2 > Default system-level settings, bullet 1 · Checked 2026-09-05
13. 13
    Only customers on the Next Generation platform can configure the Virtual Agent V2 activity.

    Build and manage flows with Flow Designer · Virtual Agent V2 > Configure Virtual Agent V2 activity, opening sentence · Checked 2026-09-05
14. 14
    The sentence describing what Virtual Agent V2 sends outward names no vendor; it says the data goes to the integrated third-party AI platform.

    Build and manage flows with Flow Designer · Configure Virtual Agent V2 activity step 8, State Event settings · Checked 2026-09-05
15. 15
    Cisco warns that the optional Variable Passing parameters on the Virtual Agent activity may contain personally identifiable information, and offers no masking, redaction or opt-out for that field.

    Build and manage flows with Flow Designer · Virtual Agent step 4, Variable Passing, first sentence · Checked 2026-09-05
16. 16
    A Google Contact Center AI connector cannot be deleted while a CCAI configuration is associated with it, and the article never defines what a CCAI configuration is or where it is managed.

    Set up integration connectors for Webex Contact Center · Edit a Connector, deactivated-connector options · Checked 2026-09-05
17. 17
    Editing or reactivating the Google Contact Center AI connector requires reauthenticating with Google, and the refresh flow is to be run outside business hours with the browser pop-up blocker disabled.

    Set up integration connectors for Webex Contact Center · Edit a Connector, step 2 and the deactivated-connector options · Checked 2026-09-05
18. 18
    A Google Contact Center AI connector record holds a name, a project name, a billable project name and a billable service account, and the administrator types no secret; authentication is a Google sign-in.

    Configure Google CCAI connector · Configure Google CCAI connector, record fields · Checked 2026-09-05
19. 19
    The Google Contact Center AI connector article states no maximum number of connectors of this type.

    Configure Google CCAI connector · Configure Google CCAI connector, record fields · Checked 2026-09-05

Documents

Cite this page

WarmTransfer. (2026, September 5). The Flow Designer virtual agent activities. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-virtual-agent-activities

@misc{warmtransfer-wxcc-virtual-agent-activities,
  title  = {The Flow Designer virtual agent activities},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/wxcc-virtual-agent-activities},
  note   = {Verified 2026-09-05}
}