Configure Google CCAI connector

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/9zvadfb/Configure-Google-CCAI-connector

Published

2024-09-08

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Connector setup requires clicking Sign In with Google and authenticating with the same Google ID that was used to create the CCAI project, then granting the requested data access permissions. in context
• The Google CCAI connector is set up in Control Hub under Services > Contact Center > Tenant Settings > Integrations > Connectors by clicking Set Up or Add More on the Google Contact Center AI card. in context
• To use the customer's own GCP project, the CCAI Project Name and the Billable Project Name selected in the connector must be the same. in context
• Cisco lists completion of the Assessment to Quality (A2Q) process for CCAI eligibility as a prerequisite of the Google CCAI connector. in context
• Cisco sends updated GCP credentials in an email titled CCAI Onboarding Provision Status Update, and the billable GCP project name used in the connector comes from that notification. in context
• The Google CCAI connector prerequisites include a Cisco subscription Flex SKU and a Contact Center order placed through Cisco Commerce Workspace. in context
• Before configuring the Google CCAI connector, a GCP project ID and a Dialogflow agent application must already exist in Google Cloud Platform. in context
• The connector prerequisites include submitting Cisco's CCAI provisioning form to map the customer GCP project ID to Cisco's service account and sharing the project ID and email with a Cisco representative so a primary service account is set up for billing. in context
• In the connector form the administrator enters a connector name, selects the CCAI Project Name, the Billable Project Name and the billable service account from dropdowns, then clicks Save and Refresh to see the new connector. in context
• Google CCAI connector onboarding requires a Cisco Commerce Workspace order, completion of the Assessment to Quality (A2Q) process and a CCAI provisioning form that maps the customer's GCP Project ID to Cisco's service account. in context
• To use the customer's own GCP project with the Google CCAI connector, the CCAI Project Name and the Billable Project Name must be the same. in context
• A Google Contact Center AI connector record holds a name, a project name, a billable project name and a billable service account, and the administrator types no secret; authentication is a Google sign-in. in context
• The Google Contact Center AI connector article states no maximum number of connectors of this type. in context
• Google Contact Center AI credentials are delivered by an email whose subject is CCAI Onboarding Provision Status Update, and the Google project identifier is mapped to Cisco's service account through a hosted form. in context

Cite this source record

APA

WarmTransfer. (2024, September 8). Configure Google CCAI connector. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-9zvadfb-wxcc-google-ccai-connector

BibTeX

@misc{warmtransfer-cisco-help-9zvadfb-wxcc-google-ccai-connector,
  title  = {Configure Google CCAI connector},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-9zvadfb-wxcc-google-ccai-connector},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}