Source note · The Flow Designer virtual agent activities
Cisco states that the Virtual Agent activity is powered by Google Dialogflow and that Dialogflow, not Webex Contact Center, matches the caller's speech to an intent.
Checked 2026-09-05
The Virtual Agent is powered by Google's Dialogflow capabilities. When a customer speaks, the Dialogflow matches the customer conversation to the best intent in the Virtual Agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Virtual Agent activity
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Virtual Agent, introductory paragraph
Cite this note
APA
WarmTransfer. (2026, September 5). The Flow Designer virtual agent activities: source note vaact-v1-powered-by-dialogflow. WarmTransfer. https://warmtransfer.net/knowledge/claims/vaact-v1-powered-by-dialogflow
BibTeX
@misc{warmtransfer-claim-vaact-v1-powered-by-dialogflow,
title = {The Flow Designer virtual agent activities: source note vaact-v1-powered-by-dialogflow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vaact-v1-powered-by-dialogflow},
note = {Source note vaact-v1-powered-by-dialogflow, checked 2026-09-05}
}