Only customers on the Next Generation platform can configure the Virtual Agent V2 activity.

Checked 2026-09-05

The customers who use the Next Generation platform can configure the Virtual Agent V2 activity in the Flow Designer.
Vendor
Cisco
Product
Webex Contact Center
Subsystem
Flow Designer
Deployment
not restricted
Region
not restricted
Release range
current as of 2026-09-05
Checked
2026-09-05

Sources

Cite this note

APA

WarmTransfer. (2026, September 5). The Flow Designer virtual agent activities: source note vaact-v2-next-generation-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/vaact-v2-next-generation-only

BibTeX

@misc{warmtransfer-claim-vaact-v2-next-generation-only,
  title  = {The Flow Designer virtual agent activities: source note vaact-v2-next-generation-only},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/vaact-v2-next-generation-only},
  note   = {Source note vaact-v2-next-generation-only, checked 2026-09-05}
}

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