Webex Calling analytics in Control Hub

See also

Sources

1. 1
   Auto-Attendant analytics report total calls received, average duration, percentage answered, unanswered calls and busiest time.

   Analytics for Your Cloud Collaboration Portfolio · Auto-Attendant · Checked 2026-09-25
2. 2
   Webex Calling analytics are viewed in Control Hub under Analytics, by selecting the Calling data.

   Analytics for Your Cloud Collaboration Portfolio · Calling section; access steps · Checked 2026-09-25
3. 3
   A single Webex Calling call can have several call legs depending on its participants, and each call leg can have one, several or no media sessions.

   Analytics for Your Cloud Collaboration Portfolio · Media Quality; call leg and media session explanation · Checked 2026-09-25
4. 4
   The Webex Calling CDR APIs require the spark-admin:calling_cdr_read scope and the 'Webex Calling Detailed Call History API access' administrator role.

   Understanding the Webex Calling CDR APIs · Technical requirements / authentication · Checked 2026-09-25
5. 5
   For historical CDR reporting beyond 30 days, Cisco directs developers to the /v1/reports endpoint rather than the CDR Feed.

   Understanding the Webex Calling CDR APIs · Usage recommendations · Checked 2026-09-25
6. 6
   Webex Calling CDR compliance retention is 13 months outside the European Union and 6 months for European Union countries.

   Ensure regulatory compliance of Webex Calling content (Calling retention) · Search and generate compliance reports; CDR compliance retention periods · Checked 2026-09-25
7. 7
   By default, Webex Calling CDRs have a 400-day (13-month) retention policy.

   Ensure regulatory compliance of Webex Calling content (Calling retention) · Search and generate compliance reports · Checked 2026-09-25
8. 8
   The Webex Calling CDR Feed API (/v1/cdr_feed) can be queried from 5 minutes after a call ends, covers up to 30 days of data, and allows at most a 12-hour window per request, keyed on the call start time.

   Understanding the Webex Calling CDR APIs · CDR Feed section · Checked 2026-09-25
9. 9
   The Webex Calling CDR APIs return between 500 and 5000 records per page.

   Understanding the Webex Calling CDR APIs · Pagination · Checked 2026-09-25
10. 10
    The CDR Stream API (/v1/cdr_stream) is Cisco's recommended primary API for continuous CDR consumption: it is keyed on database write time, queryable about 1 minute after a call, limited to a 2-hour window per request, retains 12 hours of data and backfills late records.

    Understanding the Webex Calling CDR APIs · CDR Stream section · Checked 2026-09-25
11. 11
    An analytics chart or list is exported from its More button as PDF, PNG or CSV, and the formats offered depend on whether it is a graph or a list.

    Analytics for Your Cloud Collaboration Portfolio · Export analytics data (download instructions) · Checked 2026-09-25
12. 12
    A call leg appears in the Calling Media Quality Report only if it established a media connection for at least 10 seconds.

    Reports for Your Cloud Collaboration Portfolio · Calling Media Quality Report · Checked 2026-09-25
13. 13
    The Calling Media Quality Report gives per-call-leg details, including jitter, packet loss, latency, codec and connection type, for call legs with an established Webex Calling or Call on Webex media session.

    Reports for Your Cloud Collaboration Portfolio · Calling Media Quality Report · Checked 2026-09-25
14. 14
    Control Hub analytics data other than Meetings is batch-processed daily and made available within 24 hours, with metrics available by 1:00 PM GMT the next day.

    Analytics for Your Cloud Collaboration Portfolio · View Analytics · Checked 2026-09-25
15. 15
    The Calling analytics in Control Hub are organised into Media Quality, Call Queue, Detailed Call History, Auto-Attendant and Hunt Group sections.

    Analytics for Your Cloud Collaboration Portfolio · Calling section headings: Media Quality; Call Queue; Detailed Call History; Auto-Attendant; Hunt Group · Checked 2026-09-25
16. 16
    As of April 2024, the Webex Detailed Call History API retrieved CDRs from as far back as 48 hours to as recently as 5 minutes ago.

    Exploring the Webex Calling Reports and Analytics APIs · Webex Detailed Call History API section · Checked 2026-09-25
17. 17
    The Detailed Call History section shows individual call records for the selected filters and date range, with five KPIs: Total Calls, External Calls, Answered Calls, Calls in Busiest Location and Webex Calling Active Users.

    Analytics for Your Cloud Collaboration Portfolio · Detailed Call History · Checked 2026-09-25
18. 18
    The Calling Detailed Call History Report covers all calls made using Webex Calling, with fields such as start and answer time, duration, calling and called numbers, user, location, trunk, call direction, call type, client, device and redirection reason.

    Reports for Your Cloud Collaboration Portfolio · Calling Detailed Call History Report · Checked 2026-09-25
19. 19
    Pro Pack users can access 400 days of past data for the Calling Detailed Call History Report, and standard users can access 89 days.

    Reports for Your Cloud Collaboration Portfolio · Calling Detailed Call History Report; data availability · Checked 2026-09-25
20. 20
    Calling analytics hold data for calls involving Webex Calling desk phones, the desktop and mobile Webex App, the Webex Calling App and Cisco Room Series devices.

    Analytics for Your Cloud Collaboration Portfolio · Calling section; data scope note · Checked 2026-09-25
21. 21
    The 400-day Pro Pack history for the Detailed Call History Report is probably not reachable for EU-based organizations, because the compliance article gives a 6-month CDR retention for EU countries and the reports article states no EU exception.inferred

    Ensure regulatory compliance of Webex Calling content (Calling retention) · Search and generate compliance reports (read against cisco-help-nmug598-cloud-collaboration-reports, Calling Detailed Call History Report) · Checked 2026-09-25
22. 22
    Control Hub Calling analytics do not capture data for calls based in Cisco Unified Communications Manager, Cisco Dedicated Instance or Webex Cloud-Connected UC.

    Analytics for Your Cloud Collaboration Portfolio · Calling section; Media Quality; data scope note · Checked 2026-09-25
23. 23
    The Analytics page and the Reports page state different next-day freshness times (metrics by 1:00 PM GMT versus about 8:00 UTC), so the same day's data can appear at different times on the two surfaces.inferred

    Reports for Your Cloud Collaboration Portfolio · Report data availability note (read against cisco-help-n0rlwxe-analytics-portfolio, View Analytics) · Checked 2026-09-25
24. 24
    In Calling Media Quality analytics, a media session counts as good if both its audio and video streams had jitter below 150 ms, latency below 400 ms and packet loss below 5%.

    Analytics for Your Cloud Collaboration Portfolio · Media Quality; Media sessions by quality and trend · Checked 2026-09-25
25. 25
    With Pro Pack, Control Hub Calling analytics give access to 13 months of historical data.

    Analytics for Your Cloud Collaboration Portfolio · Use the Analytics page in Control Hub; data range · Checked 2026-09-25
26. 26
    Without Pro Pack, Control Hub Calling analytics give access to 3 months of historical data.

    Analytics for Your Cloud Collaboration Portfolio · Use the Analytics page in Control Hub; data range · Checked 2026-09-25
27. 27
    Hunt Group analytics track answered, unanswered and abandoned calls, and report 90th-percentile handle, wait and talk time.

    Analytics for Your Cloud Collaboration Portfolio · Hunt Group · Checked 2026-09-25
28. 28
    Calling Insight is an email alert, managed under Alerts center > Rules, that summarises the percentage of poor-quality Webex Calling calls and the connection types used, and links to Calling analytics.

    Webex Calling insights in Control Hub · Calling Insight alerts overview; View all Analytics · Checked 2026-09-25
29. 29
    As of its September 2024 update, the Calling Insights feature was in beta and required signing up through beta.webex.com.

    Webex Calling insights in Control Hub · Beta note at top of article · Checked 2026-09-25
30. 30
    The Calling Insight alert is sent by default to all full administrators weekly on Mondays around 13:00 UTC, and full administrators can change it to bi-weekly or monthly or disable it.

    Webex Calling insights in Control Hub · Manage Calling Insight alerts · Checked 2026-09-25
31. 31
    The Call Queue analytics have both live and historical views, and data for the live queue stats section is collected every 30 seconds.

    Analytics for Your Cloud Collaboration Portfolio · Call Queue; Live queue stats · Checked 2026-09-25
32. 32
    Starting January 27, 2026, the maximum date range selectable at once in Control Hub Analytics is 3 months, while 13 months of historical data remain accessible across multiple queries.

    Analytics for Your Cloud Collaboration Portfolio · Use the Analytics page in Control Hub; date range change note · Checked 2026-09-25
33. 33
    Calling media quality analytics can be filtered by media session quality, location, local IP address, media, connection, endpoint and device type, audio and video codec, and user name or email address.

    Analytics for Your Cloud Collaboration Portfolio · Media Quality; filters · Checked 2026-09-25
34. 34
    The Media Quality section reports Total calls (all Webex Calling calls) and Calls with media (calls that had one or more media sessions) as KPIs.

    Analytics for Your Cloud Collaboration Portfolio · Media Quality; KPI definitions · Checked 2026-09-25
35. 35
    Call Queue analytics report metrics that include total answered calls, abandoned calls, percentage abandoned, average wait time, agent handle time and bounced calls.

    Analytics for Your Cloud Collaboration Portfolio · Call Queue · Checked 2026-09-25
36. 36
    For Calling reports other than Detailed Call History, the latest available data is yesterday and the available range is 13 months from the current date.

    Reports for Your Cloud Collaboration Portfolio · Calling report template table; data availability columns · Checked 2026-09-25
37. 37
    The Calling Connectivity report shows Webex Calling connectivity status for the organization's users across endpoints.

    Reports for Your Cloud Collaboration Portfolio · Calling Connectivity Report · Checked 2026-09-25
38. 38
    Control Hub reports can be generated immediately or scheduled to run daily, weekly or monthly, and are produced as ZIP or CSV files.

    Reports for Your Cloud Collaboration Portfolio · Generate reports · Checked 2026-09-25
39. 39
    A single Control Hub report download may cover at most 31 days under a standard license and at most 92 days under Pro Pack.

    Reports for Your Cloud Collaboration Portfolio · Generate reports; date range limits · Checked 2026-09-25
40. 40
    The Telephone Number report gives a consolidated view of the organization's entire current inventory of Webex Calling telephone numbers and extensions.

    Reports for Your Cloud Collaboration Portfolio · Telephone Number Report · Checked 2026-09-25
41. 41
    Control Hub Calling report templates include the Calling Media Quality, Calling Detailed Call History, Call Queue Stats, Call Queue Agent Stats, Auto Attendant, Hunt Group Stats, Hunt Group Agent Stats, Calling Connectivity, Telephone Number, AI Receptionist, Business Texting Usage Details and Voicemail Usage Stats reports.

    Reports for Your Cloud Collaboration Portfolio · Webex Calling report templates · Checked 2026-09-25
42. 42
    Report data capture is based on UTC, and the previous day's data takes about eight hours to appear, around 8:00 UTC.

    Reports for Your Cloud Collaboration Portfolio · Report data availability note · Checked 2026-09-25
43. 43
    As of April 2024, an organization could keep up to 50 reports at a time through the Reports API, and each report could be downloaded up to 30 times.

    Exploring the Webex Calling Reports and Analytics APIs · Reports API section; report management · Checked 2026-09-25
44. 44
    Generating Control Hub reports through the API requires Pro Pack.

    Reports for Your Cloud Collaboration Portfolio · Generate reports with an API · Checked 2026-09-25
45. 45
    The Webex Reports API requires the analytics:read_all scope.

    Exploring the Webex Calling Reports and Analytics APIs · Reports API section; authentication · Checked 2026-09-25
46. 46
    The Calling Engagement and Calling Quality reports were retired on April 28, 2026, and the Calling Media Quality report is the stated replacement for similar data.

    Reports for Your Cloud Collaboration Portfolio · Report retirement note · Checked 2026-09-25
47. 47
    The Control Hub troubleshooting view for Webex Calling, under Monitoring > Troubleshooting, shows individual calls from the past 21 days.

    Troubleshoot Webex Calling calls in Control Hub · Troubleshooting view access and search · Checked 2026-09-25
48. 48
    A CSV export from the Webex Calling troubleshooting view contains at most 100 records.

    Troubleshoot Webex Calling calls in Control Hub · Export call list · Checked 2026-09-25
49. 49
    In the troubleshooting view, an endpoint's experience is rated good when packet loss is under 5%, round-trip latency is under 400 ms and jitter is under 150 ms.

    Troubleshoot Webex Calling calls in Control Hub · Quality thresholds; endpoint experience · Checked 2026-09-25
50. 50
    For off-net PSTN calls, the troubleshooting view shows metrics only for the Webex-registered user, together with media relay metrics.

    Troubleshoot Webex Calling calls in Control Hub · Call details; participant metrics · Checked 2026-09-25
51. 51
    In the troubleshooting view, the media relay point is rated good when packet loss is under 2.5%, round-trip latency is under 200 ms and jitter is under 75 ms.

    Troubleshoot Webex Calling calls in Control Hub · Quality thresholds; media relay point · Checked 2026-09-25
52. 52
    Using the Webex Calling troubleshooting view requires the full admin, read-only admin or support admin role in Control Hub.

    Troubleshoot Webex Calling calls in Control Hub · Prerequisites / roles · Checked 2026-09-25
53. 53
    Calls in the troubleshooting view can be searched by email address, phone number, MAC address, call ID or correlation ID, and partial search is supported for phone numbers, user names and device names.

    Troubleshoot Webex Calling calls in Control Hub · Search for calls · Checked 2026-09-25
54. 54
    A full administrator, read-only administrator or support administrator of the organization can view Control Hub analytics.

    Analytics for Your Cloud Collaboration Portfolio · Use the Analytics page in Control Hub; role requirement · Checked 2026-09-25

Documents

Cite this page

WarmTransfer. (2026, September 25). Webex Calling analytics in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-analytics

@misc{warmtransfer-webex-calling-analytics,
  title  = {Webex Calling analytics in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-analytics},
  note   = {Verified 2026-09-25}
}