Set Up Inbound Voice - CXone Help Center

Publisher

NICE

URL

https://help.nicecxone.com/content/acd/channels/voice/setupibvoice.htm

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

NICE proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

• Before setting up inbound voice ACD skills, the customer contacts the NICE account representative to set up a DNIS for each inbound voice skill. in context
• NICE's inbound voice setup order is: create a campaign, create an inbound voice ACD skill, assign users to the skill, create an inbound phone script, then create a point of contact. in context
• NICE's inbound voice setup order is campaign, ACD skill, user assignment, Studio script, then point of contact linking the skill and script. in context
• If the Reqagent Skill property is not changed, the contact routes to the ACD skill assigned to the point of contact; changing the Skill property routes to a different skill. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Set Up Inbound Voice - CXone Help Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-setup-inbound-voice

BibTeX

@misc{warmtransfer-nice-help-setup-inbound-voice,
  title  = {Set Up Inbound Voice - CXone Help Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-setup-inbound-voice},
  note   = {NICE, accessed 2026-09-24}
}