NICE's inbound voice setup order is campaign, ACD skill, user assignment, Studio script, then point of contact linking the skill and script.

Checked 2026-09-24

Vendor
NICE
Product
CXone ACD
Subsystem
inbound-voice-setup
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-inbound-voice-sequence. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-inbound-voice-sequence

BibTeX

@misc{warmtransfer-claim-nice-cxone-routing-inbound-voice-sequence,
  title  = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-inbound-voice-sequence},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-inbound-voice-sequence},
  note   = {Source note nice-cxone-routing-inbound-voice-sequence, checked 2026-09-24}
}

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