Source note · NICE CXone routing and Studio scripts
If the Reqagent Skill property is not changed, the contact routes to the ACD skill assigned to the point of contact; changing the Skill property routes to a different skill.
Checked 2026-09-24
If you want to route to a different skill, change the value in the Skill property of the REQAGENT action.
- Vendor
- NICE
- Product
- CXone Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Set Up Inbound Voice - CXone Help Center — NICE · tier 2 current vendor documentation · Set Up Inbound Voice; create script task, note on REQAGENT Skill property
Cite this note
APA
WarmTransfer. (2026, September 24). NICE CXone routing and Studio scripts: source note nice-cxone-routing-reqagent-default-skill. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-routing-reqagent-default-skill
BibTeX
@misc{warmtransfer-claim-nice-cxone-routing-reqagent-default-skill,
title = {NICE CXone routing and Studio scripts: source note nice-cxone-routing-reqagent-default-skill},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-routing-reqagent-default-skill},
note = {Source note nice-cxone-routing-reqagent-default-skill, checked 2026-09-24}
}