Source note · Building an inbound routing script in NICE CXone Studio
A skill's routing evaluation criteria can be Skill Proficiency, Least Occupied, Most Occupied or Enlighten AI, and Skill Proficiency is the default.
Checked 2026-09-30
- Vendor
- NiCE
- Product
- CXone Mpower ACD
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set Up Inbound Voice - CXone Help Center — NICE · tier 2 current vendor documentation · section 'Create an Inbound Voice ACD Skill', routing step
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-skill-routing-criteria. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-skill-routing-criteria
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-skill-routing-criteria,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-skill-routing-criteria},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-skill-routing-criteria},
note = {Source note nice-cxone-studio-setup-skill-routing-criteria, checked 2026-09-30}
}