Source note · Building an inbound routing script in NICE CXone Studio
A phone point of contact is created in the ACD application under Contact Settings > Points of Contact by clicking Create New > Single Point of Contact, selecting Media Type Phone Call, entering a Name, selecting the DNIS in the Point of Contact drop-down, selecting the ACD Skill and the Script, and clicking Create Point of Contact.
Checked 2026-09-30
From the Point of Contact drop-down, select the DNIS you configured earlier with NiCE CXone that you want to reach this ACD skill.
- Vendor
- NiCE
- Product
- CXone Mpower ACD
- Subsystem
- points-of-contact
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set Up Inbound Voice - CXone Help Center — NICE · tier 2 current vendor documentation · section 'Create a Point of Contact', steps 1-10
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-poc-create-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-poc-create-steps
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-poc-create-steps,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-poc-create-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-poc-create-steps},
note = {Source note nice-cxone-studio-setup-poc-create-steps, checked 2026-09-30}
}