Source note · Building an inbound routing script in NICE CXone Studio
The skill creation form includes a Service Level Threshold in seconds, a Service Level Goal as a percentage, and a Short Abandon Threshold that defaults to 15 seconds.
Checked 2026-09-30
- Vendor
- NiCE
- Product
- CXone Mpower ACD
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set Up Inbound Voice - CXone Help Center — NICE · tier 2 current vendor documentation · section 'Create an Inbound Voice ACD Skill', service level step
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-skill-service-level. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-skill-service-level
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-skill-service-level,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-skill-service-level},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-skill-service-level},
note = {Source note nice-cxone-studio-setup-skill-service-level, checked 2026-09-30}
}