The first task of the Set Up Inbound Voice procedure is to create a campaign in the ACD application with a name and a division assignment, and it requires the Campaigns Create permission.

Checked 2026-09-30

Vendor
NiCE
Product
CXone Mpower ACD
Subsystem
campaigns
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-campaign-create. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-campaign-create

BibTeX

@misc{warmtransfer-claim-nice-cxone-studio-setup-campaign-create,
  title  = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-campaign-create},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-campaign-create},
  note   = {Source note nice-cxone-studio-setup-campaign-create, checked 2026-09-30}
}

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