Session Border Controllers certified for Direct Routing - Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/direct-routing-border-controllers

Published

2026-05-27

Updated

unknown

Accessed

2026-09-14

HTTP status

200

License

Microsoft Learn terms of use (content copyright Microsoft); open licence for this page not verified; no-redistribution; short excerpts and locators only

Claims citing this source

• Microsoft only supports Phone System with Direct Routing when it is used with certified SBC devices, and reserves the right to reject support cases involving non-certified devices. fact in context
• Microsoft states it is not accepting new nominations for Direct Routing SBC certification until further notice. fact in context
• Inference: a contact center topology that relies on a non-certified Direct Routing SBC (Connect) or a non-certified third-party voice agent (Unify) can leave the affected user cohort outside Microsoft's support boundary, because Microsoft says it may reject support cases in both situations. inference in context

Cite this source record

APA

WarmTransfer. (2026, May 27). Session Border Controllers certified for Direct Routing - Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-direct-routing-certified-sbcs

BibTeX

@misc{warmtransfer-ms-learn-direct-routing-certified-sbcs,
  title  = {Session Border Controllers certified for Direct Routing - Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-direct-routing-certified-sbcs},
  note   = {Microsoft, accessed 2026-09-14}
}