Source note · Teams contact center integration models
Microsoft only supports Phone System with Direct Routing when it is used with certified SBC devices, and reserves the right to reject support cases involving non-certified devices.
Checked 2026-09-14
Microsoft only supports Phone System with Direct Routing when used with certified devices.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- direct-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Checked
- 2026-09-14
Sources
- Session Border Controllers certified for Direct Routing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Note in the introduction, before the firmware example
Cite this note
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: source note teams-contact-center-integration-dr-certified-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-dr-certified-only
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-dr-certified-only,
title = {Teams contact center integration models: source note teams-contact-center-integration-dr-certified-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-dr-certified-only},
note = {Source note teams-contact-center-integration-dr-certified-only, checked 2026-09-14}
}