Source note · Setting up Microsoft Teams Direct Routing

For a Direct Routing issue the customer contacts the SBC vendor first, and escalating an SBC-related issue to Microsoft requires an SBC vendor investigation report carrying the vendor ticket reference.

Checked 2026-09-24

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: direct-routing-support
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Session Border Controllers certified for Direct Routing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Introductory Note block above Certified SBC vendors

Cite this note

APA

WarmTransfer. (2026, September 24). Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-support-vendor-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-support-vendor-first

BibTeX

@misc{warmtransfer-claim-teams-direct-routing-setup-support-vendor-first,
  title  = {Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-support-vendor-first},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-support-vendor-first},
  note   = {Source note teams-direct-routing-setup-support-vendor-first, checked 2026-09-24}
}

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