Source note · Setting up CUBE as a Microsoft Teams Direct Routing SBC

To escalate an SBC-related Direct Routing issue to Microsoft, the customer must first contact the SBC vendor and present the vendor's investigation report with its ticket reference.

Checked 2026-09-30

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: Direct Routing support
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Session Border Controllers certified for Direct Routing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Note under 'Establish a joint support process with the SBC vendors'

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up CUBE as a Microsoft Teams Direct Routing SBC: source note cube-teams-direct-routing-setup-vendor-report-escalation. WarmTransfer. https://warmtransfer.net/knowledge/claims/cube-teams-direct-routing-setup-vendor-report-escalation

BibTeX

@misc{warmtransfer-claim-cube-teams-direct-routing-setup-vendor-report-escalation,
  title  = {Setting up CUBE as a Microsoft Teams Direct Routing SBC: source note cube-teams-direct-routing-setup-vendor-report-escalation},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cube-teams-direct-routing-setup-vendor-report-escalation},
  note   = {Source note cube-teams-direct-routing-setup-vendor-report-escalation, checked 2026-09-30}
}

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