Source note · Microsoft teams direct routing
For Direct Routing issues the customer must contact the certified SBC vendor first; the vendor escalates to Microsoft if needed, and a Microsoft support case must include the SBC vendor's investigation report.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- Direct Routing support boundary
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Session Border Controllers certified for Direct Routing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Introductory note above 'Certified SBC vendors'
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft teams direct routing: source note microsoft-teams-direct-routing-support-escalation. WarmTransfer. https://warmtransfer.net/knowledge/claims/microsoft-teams-direct-routing-support-escalation
BibTeX
@misc{warmtransfer-claim-microsoft-teams-direct-routing-support-escalation,
title = {Microsoft teams direct routing: source note microsoft-teams-direct-routing-support-escalation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/microsoft-teams-direct-routing-support-escalation},
note = {Source note microsoft-teams-direct-routing-support-escalation, checked 2026-09-30}
}