Claim record · Teams contact center integration models
Inference: a contact center topology that relies on a non-certified Direct Routing SBC (Connect) or a non-certified third-party voice agent (Unify) can leave the affected user cohort outside Microsoft's support boundary, because Microsoft says it may reject support cases in both situations.
inference · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- support-boundaries
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- inference
- Confidence
- 0.60
- Verified
- 2026-09-14
Sources
- Session Border Controllers certified for Direct Routing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · introduction Note (support statement); combined with ms-learn-teams-voice-agents section 'Support boundaries'
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-inf-support-cohort. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-inf-support-cohort
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-inf-support-cohort,
title = {Teams contact center integration models: claim teams-contact-center-integration-inf-support-cohort},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-inf-support-cohort},
note = {Claim teams-contact-center-integration-inf-support-cohort, verified 2026-09-14}
}