For the last-agent lookup, keep from-to within 30 days and sort or limit to the most recent task. A wider span risks the AAR/CAR 30-day limit if the query touches CAR data, and an older 'last agent' is less likely to be relevant.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- search api
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- webex-contact-center-api-samples / reporting-samples / graphql-sample — WebexSamples (Cisco Systems) · tier 3 vendor-maintained repositories · README > Fetching Raw Data
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-search-window-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-search-window-inference
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-search-window-inference,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-search-window-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-search-window-inference},
note = {Source note wxcc-preferred-agent-routing-setup-search-window-inference, checked 2026-10-01}
}