Source note · Amazon Connect contact records and streams
In the Webex Contact Center Search API, task data is stored as Customer Session Records (CSRs) and Customer Activity Records (CARs), queried with taskDetails; agent data is stored as Agent Session Records (ASRs) and Agent Activity Records (AARs), queried with agentSession.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Search API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- webex-contact-center-api-samples / reporting-samples / graphql-sample — WebexSamples (Cisco Systems) · tier 3 vendor-maintained repositories · README, record type descriptions
Cite this note
APA
WarmTransfer. (2026, September 24). Amazon Connect contact records and streams: source note amazon-connect-data-wxcc-csr-car. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-data-wxcc-csr-car
BibTeX
@misc{warmtransfer-claim-amazon-connect-data-wxcc-csr-car,
title = {Amazon Connect contact records and streams: source note amazon-connect-data-wxcc-csr-car},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-data-wxcc-csr-car},
note = {Source note amazon-connect-data-wxcc-csr-car, checked 2026-09-24}
}