The Search API's taskDetails GraphQL query runs over Customer Session Records (CSR) and Customer Activity Records (CAR).
Checked 2026-10-01
A taskDetails query operates over CSR and CAR records.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- search api
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- webex-contact-center-api-samples / reporting-samples / graphql-sample — WebexSamples (Cisco Systems) · tier 3 vendor-maintained repositories · README > TaskDetails Query
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-gql-taskdetails-records. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-gql-taskdetails-records
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-gql-taskdetails-records,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-gql-taskdetails-records},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-gql-taskdetails-records},
note = {Source note wxcc-preferred-agent-routing-setup-gql-taskdetails-records, checked 2026-10-01}
}