The Search API returns the last agent as lastAgent.id, so a last-agent flow that feeds that value into Queue To Agent should set Agent Lookup Type to ID, not Email.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- webex-contact-center-api-samples / reporting-samples / graphql-sample — WebexSamples (Cisco Systems) · tier 3 vendor-maintained repositories · README > TaskDetails Query - Sample Query
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-lookup-type-id-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-lookup-type-id-inference
BibTeX
@misc{warmtransfer-claim-wxcc-preferred-agent-routing-setup-lookup-type-id-inference,
title = {Setting up last agent and preferred agent routing in Webex Contact Center: source note wxcc-preferred-agent-routing-setup-lookup-type-id-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-preferred-agent-routing-setup-lookup-type-id-inference},
note = {Source note wxcc-preferred-agent-routing-setup-lookup-type-id-inference, checked 2026-10-01}
}