Supervise and manage Contact Center queues

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/b1qhidb/Supervise-and-manage-Contact-Center-queues

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The maximum number of agents assignable to an agent-based queue is 1000. fact in context
• A supervisor's queue actions are gated by a named option, Manage agent queue assignments, enabled on the supervisor user profile in Control Hub. fact in context
• The manage agents control exists only for agent-based queues and not for team-based or skill-based queues, whatever the permission says. fact in context
• Enabling the manage agent queue assignments option does not let a supervisor manage assignments for all agents or all queues; they may manage only the teams and queues they are already assigned to. fact in context
• Transferred interactions is defined in one table of the queue supervision article as contacts transferred from a primary to a secondary agent or an external number, and in another as interactions sent to overflow or transferred after being handled. disputed in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Supervise and manage Contact Center queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-b1qhidb-wxcc-supervise-manage-queues

BibTeX

@misc{warmtransfer-cisco-help-b1qhidb-wxcc-supervise-manage-queues,
  title  = {Supervise and manage Contact Center queues},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-b1qhidb-wxcc-supervise-manage-queues},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}