In Supervisor Desktop queue statistics, Avg. wait time includes ringing time.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Supervise and manage Contact Center queues — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue statistics table, Avg. wait time row
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sup-avg-wait-ringing. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sup-avg-wait-ringing
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-sup-avg-wait-ringing,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-sup-avg-wait-ringing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-sup-avg-wait-ringing},
note = {Source note wxcc-reporting-discrepancies-sup-avg-wait-ringing, checked 2026-10-01}
}